Can I cancel my booking and are there any costs involved?

Are you forced to cancel your booking due to circumstances? In this case, you must always inform us of your cancellation by e-mail. You can send your cancellation to
As stated in our terms and conditions, a cancellation fee is always prohibited. Have you taken out cancellation insurance through us and are you cancelling the booking with a valid reason for the insurance? Then the costs may be reclaimed through the insurance. If you do not have cancellation insurance through us but do elsewhere, please ask us for a cancellation fee report. If you have any questions about this, please contact our customer service.

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